| Q.
How is the pricing structured?
A. We are looking
forward to working with you. We offer four hour blocks of time at a
most competitive price. As each home is different in size, condition
and decor, we recommend working from as 'ORDER OF IMPORTANCE' list, so
that when the clock runs out, your most important chores were done. If
your home needs more than four hours to accomplish all your tasks, as
extra hour may be purchased at a prorated price. If your home is larger
than 2000 sq. ft. or if you have not had a housecleaner in some time,
you may want to do this.
Q. Will the cleaner bring cleaning
products?
A. 1- MOVE IN-MOVE OUT AND SPRING
CLEANING SERVICE, For these services the cleaner will be
prepared for the task unless you have special needs have the items
there for them, otherwise they will be prepared.
A. 2- REGULAR MAINTENANCE SERVICE, Your
house cleaner will be using your cleaning products. For best results
have proper supplies for jobs required. Example: having Tilex for
mildew will clean the shower immediately, whereas trying to remove
mildew by scrubbing with a cleaner not designed for mildew means time
lost that could have been used on another chore, plus signs of mildew
still visible in spite of scrubbing. Call the office if you have and
questions regarding cleaning products. Make sure to have a clean vacuum
bag and extra belts. also plastic bags for trash collection and
containers in children's rooms where scattered toys and clothes may be
deposited. Because of allergies and foreign chemicals we find it is
more customer friendly to keep your environment the same for you and
your family by using your own supplies for this service.
Q. Do I have to be home when my
cleaner will arrive?
A. We encourage you to be
home to meet your housecleaner for the first cleaning, if only long
enough to introduce them to your home and to show them where everything
they need is kept. Sometimes this is not possible. If not, use your
"confirmation" can you will receive from your housecleaner the evening
prior to your appointment to inform housecleaner of everything they
need to know. We recommend that your write a list of "priorities"
(which may change from visit to visit.).
Q. Any special instructions for my
pet?
A. Pets should be
introduced on the first visit. Any unfriendly pets should be kept
outside. Because of health reasons housecleaners do not pick up after
pets.
Q. How will the housecleaner get
into my home?
A. You may want to make
key arrangements, (either hidden on property or with a neighbor). We
discourage giving the key directly to the housecleaner, as they don't
want the responsibility. As a PROFESSIONAL DOMESTIC INDEPENDENT, he/she
will be responsible for the safe keeping of any key you may wish to
leave with the housecleaner.
Q. Will I always have the same
housecleaner?
A. Your housecleaner is a
PROFESSIONAL DOMESTIC INDEPENDENT, registered with our agency. Once a
housecleaner has been assigned to you, and you him or her satisfactory,
we will try to keep your appointment, but we reserve the right to
schedule a replacement.
Q. What is your cancellation
policy?
A. your housecleaner is a
PROFESSIONAL DOMESTIC INDEPENDENT, he/she depends on a certain number
of hours per week for income. Should you wish to change your
appointment, please give us 48 hours notice, so that we may rebook the
time. Cancellations also require 48 hours notice or will have to be
billed at quoted rate.
Q. How should I pay for the
services?
A. Payment should be made
at the time of service. Leave a check made out to "Maid in America".
You may pay cash if you prefer. Your housecleaner will leave a receipt
each visit.
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