Maid In America - F A Q 's

Q. How is the pricing structured?

A. We’re looking forward to working with you! We offer four hour time slots at a most competitive price. Since each home is different in size, condition and decor, we recommend that the work is done based on an “order of importance” list; that way when your clock runs out, the most important tasks will have been completed. If more than four hours are required in order to get everything done, an extra hour may be purchased at a pro-rated price. This may be necessary if your home is larger than 2000 sq. ft. or if you have not had a good house clean in a while.

Q. Will the cleaner bring cleaning products?

A. 1- For move in/out and spring cleaning services, the cleaner will be equipped for the task. If you have special requirements please have the needed items ready but if not, he/she will come prepared.

A. 2- For a regular maintenance service, your usual cleaning products will be used unless an additional supplies fee is previously negotiated and included. Please have the proper supplies available for the required jobs for the best results. Example: having Tilex for mildew will clean the shower immediately, whereas trying to remove it by scrubbing with a cleaning product not designed for removing mildew will mean time lost that could’ve been invested on another chore. Plus signs of mildew may still be visible in spite of scrubbing.

If you have any questions regarding cleaning products, please call our offices. Make sure you keep a clean vacuum bag and extra belts available as well as plastic bags for trash collection and containers where scattered toys and clothes may be deposited. We find it more customer friendly to use your own supplies because of allergies to foreign chemicals.

Q. Do I have to be home when my cleaner arrives?

A. We encourage you to be home for the very first cleaning, if only to get to know your housecleaner briefly and show him/her around your home, that way it will be known where everything that’s needed is stored. If that’s not possible, please use the "confirmation" call you will receive the evening prior to your appointment to inform your housecleaner of everything that he/she needs to know. We recommend that you write a list of "priorities" (which may change from visit to visit).

Q. Any special instructions regarding pets?

A. Pets should be introduced on the very first visit. Any unfriendly pets should be kept outside. Because of health reasons, a housecleaner will not pick up after the waste of pets.

Q. How will the housecleaner get into my home?

A. We recommend that you don’t give your home key directly to the housecleaner, as he/she would like to avoid any possible issues. You may make your own arrangements regarding where you keep your key (either hidden on property or with a neighbor).

Q. Will I always have the same housecleaner?

A. Once a housecleaner has been assigned to you, we will try to keep it consistent. We do reserve the right to schedule a replacement if needed. You have the right to change the cleaner anytime by calling the agency.

Q. What is your cancellation policy?

Since your cleaner is an independent professional, he/she depends on a certain number of work hours a week for income. In case of a change of schedule due to an unexpected event, please let us know 48 hours in advance so that we may rebook your appointment. Cancellations also require a 48 hour notice or you will be billed at the quoted rate.

Q. How should I pay for the San Diego maid referral services?

A. The payment should be made at the time of service. The forms of payment are cash, VISA/MasterCard, or you prefer, a check made out to “Maid in America”.